Returns & Refund
At Brit Diamond Limited, we want you to be delighted with your purchase. Please read our updated policy below if you need to exchange or return your item.
Refund Policy
Eligibility for Returns & Exchanges
You may return or exchange most new, unopened items within 14 days of delivery for a full refund or replacement. To be eligible:
• Items must be unused, unwashed, and in original packaging.
• You must provide proof of purchase (order number, receipt, etc.).
• Returns must be initiated within 14 days of receiving the item.
We accept exchanges within 14 days of delivery.
Products must be unused, in original packaging, and in resalable condition.
If you simply want to exchange, shipping costs for sending the item back will be covered by the customer.
If the product is faulty or damaged, we will cover the return postage.
Refunds
You may be eligible for a refund under the following conditions:
• You received a damaged, defective, or incorrect item.
• Your order never arrived.
• You returned an eligible item within the 14-day return window.
Refunds are only issued in cases where the item is defective, incorrect, or qualifies under the above conditions.
Refunds are processed within 15 days after we receive and inspect the returned item.
Refunds are issued to the original payment method.
Non-Returnable Items
• Used, washed, or altered items
• Personalised or customised products
• Items damaged due to improper handling
How to Initiate a Return or Exchange
Please contact our support team at info@britdiamond.co.uk with your order number and reason for return. We will provide return instructions.
Legal Jurisdiction
This policy is governed by UK law.
Contact Us
For any returns or refund queries, please contact:
Brit Diamond Limited
Email: info@britdiamond.co.uk
Phone: +44 777 798 0881